The Client faced a major disaster to their infrastructure and was in need of immediate support services. These support services involved backups and technologies from global leaders such as Microsoft and VMware. Prompt support was vital and urgent for the Client to bring back their Infrastructure & Application services for the smooth running of their business processes.
The infrastructure of the system which was based on 2,000 users, needed to be upgraded, restored and migrated to latest versions of Microsoft and VMware. In addition the messaging infrastructure was also upgraded in a hybrid environment with O365.
Arcana’s certiﬁed experts provided the client with 24/7 support services. The services included proactive monitoring and reactive support. The team also ensured that they scheduled intervaled up-gradation and maintenance of the system.