The BSS IT-DR Project
A global top 20 telecom operator chose Arcana Info to deploy its BSS IT Disaster Recovery facility.
Industry overview
Pakistan’s telecom sector is one of the country’s most important contributors to the economy, employing more than 200,000 people. It is the most heavily invested services industry with annual investments going north of USD 1B.

 

Client overview

Our client is a global provider of telecommunication services. It is the one of the 20 largest mobile network operators in the world with over 170 million subscribers (Source: GSMA Intelligence, Operator Group Ranking 2015). The client has operations in over 20 countries, including Pakistan and is listed on multiple Stock Exchange indices over the globe.

The challenge

The new management for the client took the initiative to discover the business impacts any crucial service downtime could cause. Calling forward all major technology partners in the country, Arcana provided details regarding the impact a major breakdown can cause. The client also needed a dependable solution and point of recovery in case any such disaster strikes which would be offsite and would maintain industry RTO and RPO benchmarks.

How we helped
Arcana stepped in to deploy an offsite disaster recovery data center (DRDC) facility, at a distance of nearly 150 kilometers from the client’s primary facility. Built using state-of-the-art technologies, the facility ensures a safe point of recovery for all mission-critical BSS applications and services.

 

Solution overview

The facility is going to be made adhering to all guidelines and statutory requirements laid out by authorities such as the Pakistan Telecommunication Authority (PTA) and Ministry of Information Technology and Telecommunication (MoITT). Having restricted access and being guarded by the latest security and surveillance technologies, the DR facility will ensure our client’s confidential data is protected from unwanted access at all times.

Our client’s objective is to compete with industry RTO and RPO benchmarks with its DR facility. Arcana Info in collaboration with Huawei Technologies will ensure these RTOs and RPOs are maintained in case of any disaster.

The outcome

With an offsite IT DR facility being built that provides dependable RAS for all of the client’s BSS stack, any unplanned service outages are minimized and so is the impact on business continuity.

With more than 11 critical BSS applications having a safe disaster recovery point, the client now enjoys great dependability and agility. Unplanned downtime risks are managed and the latest automation technologies assure critical RTO RPO goals are met.

Technology Partners
We worked with Huawei Technologies and other global leaders to deliver our client high performance.

 

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